To return something, please email contact@henriettasworld.com and provide the order number and reason for return. All returns require authorisation by a customer service representative within 30 days of the delivery date. Unauthorised returns will be refused.

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Refund Policy:

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• Refunds will be made into the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card

• Please note we do not currently cover the cost of return shipping

• Any order discrepancies must be reported within 3 working days, this includes damaged items

• When reporting damaged items please have order number to hand and images of the damaged product

• Please handle your products with care! Damages caused by improper handling aren't our responsibility

• Personalised items are not returnable

• All digital download products are not eligible for refund if the product has already been downloaded

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded